Last updated: March 2026
Maiden Bloom (operated by Bioinsight Lab Inc, "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website and purchasing from us, you agree to the practices described below.
1. Information We Collect
When you visit our store or place an order, we may collect the following categories of personal information:
- Contact Information: Name, email address, phone number
- Shipping & Billing Address: Street address, city, province/state, postal/ZIP code, country
- Payment Information: Credit or debit card details are processed securely through Shopify Payments and our payment processors. We do not store full payment card numbers on our servers.
- Order Information: Items purchased, order history, transaction amounts
- Device & Usage Data: IP address, browser type, pages visited, time on site, referring URLs — collected automatically via cookies and analytics tools
- Communications: Any messages you send us via email or our contact form
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process, produce, and ship your order; to communicate order status and tracking updates
- Customer Support: To respond to your questions, resolve disputes, and process refund or replacement requests
- Marketing (with consent): To send promotional emails, new product announcements, or special offers. You may unsubscribe at any time using the link in any marketing email.
- Analytics & Improvement: To understand how visitors use our site, identify issues, and improve the shopping experience
- Legal Compliance: To meet applicable legal obligations, including tax record-keeping and fraud prevention
3. How We Share Your Information
We do not sell your personal information. We share it only as necessary to operate our business:
- Payment Processors: Shopify Payments, Stripe, and/or PayPal process payment transactions in accordance with PCI-DSS standards. We share only the information required to complete your transaction.
- Fulfillment Partners: Your name, shipping address, and order details are shared with our print-on-demand production partners (including Yoycol and Printify) solely to produce and ship your order. These partners are contractually obligated to keep your data confidential and use it only for fulfillment purposes.
- Shipping Carriers: UPS, DHL, Canada Post, USPS, or other carriers receive your shipping address to deliver your order.
- Analytics Providers: We use Google Analytics and/or Meta Pixel to analyze site traffic. These tools may collect anonymized usage data subject to their own privacy policies.
- Legal Requirements: We may disclose information if required by law, court order, or government authority.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for the shopping cart, checkout, and account sessions to function
- Analytics Cookies: Google Analytics tracks aggregate site usage (pages viewed, session duration, traffic sources) to help us understand how our store is used
- Advertising Cookies: Meta Pixel may be used to measure the effectiveness of our advertising campaigns and to serve relevant ads. This data is anonymized where possible.
- Preference Cookies: Remember your language, currency, and other display preferences
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the checkout process.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Order records are typically retained for a minimum of 7 years for tax and accounting purposes. You may request deletion of your data at any time (subject to legal retention requirements).
6. Your Privacy Rights (PIPEDA)
As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention obligations
- Withdrawal of Consent: Opt out of marketing communications at any time
- Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca
To exercise any of these rights, please contact us at the address below. We will respond within 30 days.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security certifications (PCI-DSS Level 1). While we strive to protect your data, no method of internet transmission is 100% secure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy inquiries, access requests, or to exercise your rights under PIPEDA, please contact:
Maiden Bloom / Bioinsight Lab Inc
226 Halyard Way
Kanata, Ontario, K2T 0L3
Canada
Email: support@maidenbloom.com
